Let’s keep going on our work with Dynamics 365 Customer Voice and Power Automate! As we learned last week, the data from Dynamics 365 Customer Voice is stored in the Dataverse (formerly Common Data Service). However, we want this data in our standard entities such as Contact. So, we are going to use Power Automate to move it into place.
Malcolm already created the care giver’s contact. Today he is going to create the child records and link them to the care giver. In the video, he shows us what steps to use in Power Automate and shares some issues he worked through as well. (Here is the post referenced for linking the records.)
That’s all there is to it! This session has been a great exercise to help use learn more about Dynamics 365 Customer Voice and Power Automate. The possibilities are endless!
How can your organization make use of these tools?
This is part of the Power Baseball League Series with Malcolm McAuley (follow him on LinkedIn, Twitter or his Blog). You can follow the series on the Power Baseball League Series Page and the Power Baseball League YouTube Playlist as they are added.
The post Power Baseball League: Customer Voice and Power Automate Build (Part 2) appeared first on Kylie Kiser.